Deleting a Pikro account

Pikro — nonogram puzzles (website nonogram.pikro.club, Android and iOS apps)

In the app or on the website

1. Open Pikro and sign in to the account you want to delete.
2. Go to “Profile” and open “Settings”.
3. Tap “Delete account”, then “Delete forever”.

The account is deleted at once. On the website you can do this from any computer: nonogram.pikro.club → Settings.

Without the app

Write to the developer email on Pikro’s Google Play or App Store page from the address the account is registered with, with the subject “Delete my Pikro account”. We will delete the account and reply within 30 days, usually sooner.

What is deleted

• your email address and password, including at the sign-in service Supabase;
• progress, daily streak, quests, hints, XP, league and tournament places;
• your own puzzles and scans, friends, published puzzles, likes and follows;
• purchases and the Pikro+ subscription stop working; a subscription taken on the website is cancelled at once, and your customer profile at Stripe is deleted.

What is kept

• The app store's purchase number — without your email or other data about you, so that one purchase cannot be given twice. Cancel a subscription from the app in Google Play or App Store settings: deleting the account does not cancel it. Stripe keeps the records of website payments as long as accounting law requires.
• If the account was blocked for breaking the rules, its email stays on the block list while the block is in force.
• The server access log (IP address and time of requests) — until it reaches 30 MB, then the oldest entries are erased.
• Progress on the device itself — until you clear site data or uninstall the app.